If you give less than 48 hours notice then the fee will be the cost of the lesson. If there is a private hire pool cancellation policy, there maybe additional costs outside the 48 hour period. Where possible I will reschedule the lesson.
Yes, I have trained many different people wanting to achieve various goals such as, timed swims for different aquatic tests e.g., armed forces/scuba diving/RLSS lifeguards; Competitive swimmers training for competitions (including open water); Swimmers wanting to complete a charity event.
All pools and sites have different risk assessments and procedures. These will need to be followed at all times. This information will be made available to you before the first lesson.
All lessons need to be booked and paid for one week before the session.
Rescheduling a lesson can be done up to 48 hours before a session. If cancelling within the 48 hours, I will not be able to reschedule or refund. Please be aware that there maybe additional costs if using a hire pool when cancelling.
If you/your child cannot make a lesson, but would like someone to substitute in for the lesson e.g., a friend or other family member, please make contact before the lesson.